Technical Support

If you are having a problem running your software, please don't hesitate to contact our technical support team.

If the problem you are having is procedural, then please consult the documentation first. If you still cannot resolve the problem yourself, then let us know.

Most technical problems can be resolved quickly. We understand that we provide software for astrologers, not computer experts. We can help with the basics.

The best method of contact is by email, using the Technical Support item from Solar Fire’s Help menu. This automatically generates an email for you containing information about your operating system and program version. All you have to do is add a clear description of your problem, and then send the email when you are ready.

However, we realize that not everyone will have access to email. In this case you can contact us by mail, fax or telephone.

Here's a checklist to help you help us when you run into a problem.

•If the problem you are having is procedural, go to the documentation first.

•Know what program you're using. This program is Solar Fire version X.

•Know what equipment you're using. Use this space to keep your hardware brand information handy.

Computer: For example, Pentium IV 433Mhz / Core i7 10700 3.8 GHz / Core i9 11900KB 3.3 GHz / Core Ultra 5 225 3.3 GHz / Core Ultra 7 265 5.3GHz

Windows or Mac Version: For example, Windows 10, Windows 11, macOS Big Sur 11.x, macOS Tahoe 26.x

RAM: For example, 512MB, 1GB, 4GB, 8GB, 16GB, 32GB

Printer: For example, HP Laserjet 1200, Epson Stylus Pro, Canon MP640

➢ As soon as you receive an error message, write it down. This can tell us exactly what the problem is.

➢ Please specify whether you are using Solar Fire on Windows or on a Mac.

➢ Please let us know if you are using an emulator to run Windows on a Mac.

➢ Also: What job were you working on? Were you entering data for a natal chart, or printing out a chart wheel or experimenting with some other option? Were you importing Nova-type chart files? Have you used that part of the program before?

With all this information at hand, email, fax or call us on our technical support line +1-508-896-5081. Technical support is available on weekdays 11am to 4pm Eastern US time, and closed on Saturday, Sunday and major US holidays. If Tech Support is closed, you will be able to leave a message on our answering machine, and we will get back to you as soon as we can. You can also email us at support@alabe.com. See (Get Technical Support by Email for more information).